Shipping & Return Policies
All HB Travel PAL orders that have selected “curbside delivery” will ship ground via FedEx and have an ETA of 3-5 business days unless otherwise noted. Product will be dropped off at the consumers front door as specified on the shipping details of the order.All bulk shipments are F.O.B. Baltimore.
HB Travel PAL purchases come with the reassurance of a 30 day money back guarantee for consumer purchases unless otherwise noted at time of purchase. If you are not satisfied, you may return the item within 30 days of delivery for a full refund of the purchase price less $6 to cover return shipping. All purchases are eligible for an exchange within that same 30 day time frame, a $6 return shipment still applies. The item must be returned in like new condition to ensure full credit minus the return charge.
Please call 1-877-771-4000 for a return authorization and shipping instructions. HB Travel Pal will not accept any return that is made without a return authorization number and processed through our return service.
All Items should be returned using a FedEx pick-up label provided by HB Travel Pal. The pick-up for return normally happens within 1-2 business days from the date of request. FedEx will make up to three attempts to retrieve the merchandise from the purchaser. It is the responsibility of the purchaser to ensure the item is ready for pick up. It will also be the purchaser's responsibility to make arrangements in order to hand off the package to the common carrier. The carrier will schedule a specific day & time for pick-up. You may also drop your return shipment at any local FedEx shipping station.