Frequently Asked Questions

How can I place my order?

Simply click "Buy Now" in the top right of this website and you will be directed to a page that allows you to order your very own Travel PAL

How can I become a Travel Pal Dealer?

Travel Pal is currently accepting new dealers nationwide as well as internationally. Please proceed to the "Become a Dealer" page for information on registering or call 415-990-5138.

Can I customize my PAL(s)?

In addition to being able to select your choice of our 5 color options, Travel Pal also offers a logo customization option. Please contact us at 877-771-4000 or go to the "Promotional Sales" page for more information.

Are their quantity discounts available?

Yes, their are price breaks based on the quantity of your order. Please contact us at 415-990-5138 for more information.

What are the delivery options and costs?

All Consumer orders inside of the Continental U.S. ship for free from Beltsville, MD. All dealer orders and bulk purchases are F.O.B. Baltimore MD. For more information, you can review our shipping details.

Do you deliver outside the United States?

We will deliver outside of the United States. Please contact us at 877-771-4000 for a shipping quote.

Can I track my order?

You will recieve a tracking email once your order has shipped. If you have additional questions regarding your order you should call 877-771-4000

What are my payment options?

We accept all major credit cards and secure PayPal payments.

Do I have to pay sales tax?

All HBTravelPal consumer orders are free of any state tax.

How does Travel PAL work?

The material inside Travel PAL expands as it comes in contact with air. By sealing the valve, the material stays at a constant level of inflation. Once the air has been pushed out of the Travel PAL and the valve resealed, air will be unable to penetrate the Travel PAL’s airtight cover and it will stay deflated until the valve is opened again.

Travel PAL’s unique wishbone shape was ergonomically designed to fit in the spine’s natural lumbar curve and cradle the back. This allows the muscles of the back to relax, which keeps you comfortable.

Will I ever have to blow to inflate Travel PAL?

Your pal has been all smushed up and asleep since It was first made, so it needs a little assist waking up and expanding for the first time out of the bag. Please open the valve and give it one good strong breath of life so it can inflate to it's full potential. Close the valve and let your pal rest fully inflated for a minute or two. Then, it’ll be ready to go and will expand and contract on it's own whenever the valve is open.

What do I do if my Travel PAL stops working properly?

All Travel PALs come with a lifetime warranty. If your Travel PAL has become worn out or damaged through normal use, contact us by phone or email. We may request to see a picture or video of the damage. Read the full return policy here.